MAINTENANCE AND SUPPORT

Let's get one thing straight, if your website goes down even for a short span of time, it puts your business at risk. SkyTecSolution keeps it at bay by rendering full-cycle customer support services.

We help you deal successfully with all the major maintenance and support challenges:

Business Continuity

It is necessary to ensure the company’s continuous thriving

Expertise

It is not always possible to have an in-house support team with the experience you need once in a while

Functionality

The server and operational system need to be functioning fast and bug-free

OUR SERVICES

SkyTecSolution Customer Support team is continuously educated and trained to address the needs of your business. We offer the following technical support services:

OS and Server
Migration

Some of the time operational systems and servers don't perform as expected. SkyTecSolution Maintenance and Support team can migrate the product to another OS or server to enhance execution results.

Third-Party Solution
Maintenance

SkyTecSolution elongates the valuable existence of 3rd party software admirably past the end-of-life declaration and helps you diminish the TCO and produce a greater profit for your IT investments while as yet giving the excellent services your customers deserve.

Task/Bug Tracking Systems Deployment and Customization

Taking the value of reporting and identifying defects into account, SkyTecSolution specialists can deploy and customize task and bug tracking systems to guarantee fast issue recognition, processing, and reporting.

Software Maintenance and Proactive Support

Our proactive approach gives us a chance to warn the client if a reinforcement is required, avoid hacker assaults, and anticipate other technical issues that can influence your business.

Application
Improvement

Our Support engineers change the present condition of an application, analyze its execution and conceivable bugs, and work out improvement plans to guarantee better usefulness of web items.

Performance/
Availability Monitoring

SkyTecSolution helps companies ensure their Internet products are running well by developing and installing monitoring solutions to prevent break-downs.

THIRD PARTY APPLICATION TAKEOVER PROCESS

Total
Analysis

  • Architecture and Code Audit
  • Documentation Review
  • Functional/Performance Testing

Emergency
Response

  • Hot Fixes
  • Performance Iprovement
  • Documentation Recovery

Software
Evolution

  • Adaptive/Perfective Maintenance
  • Impact Analysis and Modeling
  • Software Roadmap and Improvements Planning

Full-Featured
Maintenance

  • Incident Management
  • Preventive/Corrective Maintenance
  • Backup and Recovery
  • SLA Management
  • Configuration Management
  • Release Management
  • Knowledge Management
  • Quality Management

SUPPORT LEVELS

Level

  • Monitor System Data Analysis
  • System Malfunction Answers
  • Issue Detection

Level

  • System Configuration Improvement
  • Cache Clearance
  • Server Issue Detection

Level

  • New System Versions
  • Application Improvement
  • Code Fixes
  • Bug Detection with Software Understanding

Issue processing on all 3 support levels

COOPERATION MODELS

24/7

The 24/7 Customer Support model literally ensures your customers, employees, and partners will get 1-2-3 Level help at any moment. This option is ideal for:

  • Industry leaders
  • Businesses with mission critical systems
  • Global companies with employees and customers all over the world

8/5

We offer regular business hours (8-to-5) IT support as it covers the needs of most businesses, while being extremely cost-efficient, and helping our customers to:

  • Always be sure to have the right amount of service within working hours
  • Get rid of IT support staffing/sourcing needs

BUILDING THE RIGHT BRIDGE BETWEEN
DEVELOPMENT AND OPERATIONS

We give special account to the value of cooperation between development and operations when rendering support services. By setting up collaborative DevOps work processes and weaving Agile systems into support operations, we help you operate and evolve your versatile software at scale and fasten its release cycles, along these lines, boosting your RoI. SkyTecSolution equips your business with an ability to effectively embrace more changes and appreciating the following advantages of DevOps-oriented client support:

  • Cross-functional teams
  • Co-located Devs and Ops
  • Continuous delivery
  • Constant improvement
  • Smaller mean time to recovery

Want to start a project?

It’s simple.

Contact us